Our Terms & Conditions outline the services we provide. Please ensure you take time to read it carefully and if there is anything in this document that you are unsure about, please do not hesitate to contact us.
Freedom Finance is a trading style of Freedom Finance Ltd. We carry out brokerage services and provisions of credit information services.
We are authorised and regulated by the Financial Conduct Authority for certain consumer credit activities. (FRN: 662079).
We comply with Data Protection laws in the United Kingdom and the EU General Data Protection Regulation (GDPR). Our ICO register number is Z120757X.
We are registered in England and Wales, company number 06297533. Our registered office is Freedom Finance Ltd, Atlantic House, Atlas Business Park, Simonsway, Manchester, M22 5PR.
We offer a range of unsecured personal loans from a large panel of lenders so you can make an informed choice.
We offer full advice & recommendation on a range of second charge mortgages from a panel of lenders (a list of the Lenders we have access to is available on request). This means we will:
For unsecured loans, we do not charge a fee for referral to a lender. Our income is derived from commissions paid by the lenders and other third parties we deal with for any successful introduction we make.
For second charge mortgages we may charge a fee, actual fees and charges will be explained by the adviser prior to application & submission to a lender. We may also receive commission paid by the Lenders.
There may be additional costs relating to the mortgage we recommend to you and these will be detailed in the Mortgage illustration which we will send to you. A list of commission rates payable by the lenders is available on request.
In order to process your application, we may search the files of licensed credit agencies, who will keep a record of the search, to confirm your particulars and for the purpose of a credit assessment. A record can be kept of such searches which may be used by other lenders in assessing future applications for finance by you and for fraud prevention. These organisations may use this information in the future to help make credit decisions, prevent financial crime and to trace debtors.
Information held about applicants by CRA's may already be linked to records related to one or more of your partners or members of your household. For the purpose of this application you may be treated as financially linked and the application may be assessed with reference to any ‘associated’ records.
We may also, as part of the application request a Lenders Decision in Principle. This would involve the Lender conducting either a soft or hard credit search on all applicants, which may leave a mark on your credit files and can have a negative impact on your overall credit scores.
It is important that the information you provide is both accurate and honest, and a true reflection of your circumstances. It is your responsibility to provide information in this way to a provider or organisation that provides products and services recommended for you. Failure to disclose relevant information, or change of circumstances, to a provider or Lender may result in your product being invalidated.
If false or inaccurate information is provided, or if a reasonable suspicion of fraud or any other criminal offence is identified, details will be shared with fraud prevention agencies, law enforcement agencies and regulatory bodies who may access and use this information. We and other organisations may access and use the information recorded by fraud prevention agencies to prevent fraud and money laundering, for example, when:
Details of the fraud prevention agencies we work with are available on request.
All transactions relating to our services provided are covered by, and adhere to, the Money Laundering regulations and Proceeds of Crime Act. Our responsibilities include, but are not limited to, verifying the identity and address of our customers. Identity verification checks may include electronic searches through the Electronic Identification Verification Service, electoral roll and use of credit reference agencies.
We may also require proof of your income and expenditure to satisfy these requirements.
Freedom Finance Ltd takes every care to ensure the accuracy of the loan quotes which are based on the latest information available from the lenders at that time. However, the lenders on the panel reserve the right to change % APR or % APRC rates and underwriting criteria at any time and without notice. This may result in a change to the loan/secured loan offered to you or may result in the loan/secured loans offer being withdrawn.
The accuracy of the loan/secured loan quotes depends upon the accuracy of the information you have provided. Freedom Finance Ltd and the lenders on the panel will conduct checks to verify the accuracy of the information you have provided. If information you have provided changes as a result of these checks, the original offer may be changed or withdraw.
The expected time periods from submitting your application to receiving your loan/secured loan funds are only a guide. Any delay in the returning of your loan documents, proof of income or identification and/or delays with any third party we or the lender need to contact in order to process your application, may result in your application taking longer to complete.
If you're thinking of consolidating existing borrowing you should be aware that although you may reduce your monthly outgoings you may be extending the terms of the debt and increasing the total amount you repay.
It's important that you can afford the repayments now and continue to do so throughout the term of the loan as failure to keep up with your repayments could lead to defaults, CCJ's, ultimately bankruptcy and affect your ability to obtain future credit.
Your opinion is very important to us. Listening to your views helps us develop our company ethos of having customers at the heart of what we do. Please e-mail us support@freedomfinance.co.uk with any feedback you may have.
We all make mistakes and if we do get something wrong we want to know about it so we can put it right. We treat all complaints very seriously and promise to deal with them fairly and promptly, and in many cases we will resolve them straight away.
If you have a complaint please contact us by writing to the Complaints Dept. at the above address, via e-mail complaints@freedom-finance.com or telephone us on 0161 498 7739.
Freedom Finance Ltd will try to resolve any complaint with you. However if you are unhappy with our final response or we are unable to issue our final response within 8 weeks of receiving your complaint you can refer your complaint to the Financial Ombudsman Service.
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
You can get more information about them at: https://financial-ombudsman.org.uk/consumer/complaints.
Freedom Finance Ltd is committed to keeping your information private. By your ‘information’ we mean any information about you or anyone associated with you that you or a third party provides to us, as a result of the application process. If your complaint is related to how your personal data has been processed and you are not satisfied with the response from us, you have the right to complain to the Information Commissioners Office (ICO) who is the regulator for data protection in the United Kingdom.
We have a separate ‘Client Privacy Notice’ which is available on our website www.freedomfinance.co.uk, setting out how we collect and process your information. This should be read in conjunction with our ‘Terms & Conditions’.
Your use of this website constitutes your agreement to all the terms of use detailed below.
The information that is made available on this website is intended for general information purposes only and is provided on an ‘as is’ basis without any warranties of any kind. Freedom Finance Ltd does not accept any liability for any loss arising as a result of reliance on the information contained on this website.
This website is owned by Freedom Finance Ltd and is protected by copyright and database rights. You acknowledge that all trademarks (registered or unregistered) used in providing this service shall remain the property of Freedom Finance Ltd at all times.
You shall not copy, adapt, exploit or otherwise use the information contained on this website in any way, save for the downloading and temporary storage of one or more of these pages for the purpose of viewing on a personal computer or terminal, provided that you do not delete any copyright and other proprietary notices contained therein.
We may make improvements or changes to the products, services and prices detailed on this website at any time without notice.
If you choose to use such a link as detailed in ‘How we use third party websites’ then you will leave this website. Once you leave this website, whether or not you realise that you are leaving, we are no longer in any way responsible for the material on the other website that you enter. We exclude to the fullest extent permitted by law all liability that may arise in connection with or as a result of such external website material causing any damage, costs, injury of financial loss of any kind.
You agree that you will not use this website to: a) Commit or encourage any criminal offence, including but not limited to harming a minor in any way and stalking or harassing another; b) Insert or knowingly or recklessly transmit or distribute a virus, worm, trojan horse, time bomb, trap door or any other computer code, files or programs or repetitive requests designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or to diminish the quality of, interfere with the performance of or impair the functionality of this website; including carrying out any hacking activity; c) Circumvent, or attempt to seek to circumvent, any of the security safeguards of this website; d) Permit any third party to do any of the above.
While we try and ensure that all information on this website is accurate and up to date, errors may occur and we accept no liability for such errors. If we discover an error we will amend the website as soon as reasonably possible.
We neither warrant nor represent that your use of this website will not infringe the rights of third parties.
We are interested in protecting your personal information and we only use your personal information in accordance with our Data Protection Policy.
You have sole responsibility for adequate protection and backup of data and/or equipment used by you in connection with this website and will not make a claim against Freedom Finance Ltd for lost data, re-run time, inaccurate output, work delays or lost profits resulting from the use of such materials.
We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our pages.
Freedom Finance Ltd reserves the right to refuse access to this website or any component of it. We may at any time, at the discretion of the site's management, refuse access to certain areas of this website to any individual it chooses – this refusal of access may take whatever form the management deem suitable.
This site is controlled and operated by Freedom Finance Ltd from the United Kingdom. Freedom Finance Ltd makes no representations that materials in this website are appropriate or available for use in other locations. Those who choose to access this website from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable. No material from this website may be downloaded, exported or re-exported into (or to a national or resident of) any countries that are subject to UK exporting restrictions/legal or socio-economic sanctions.
Cookies are small text files placed on your device to store data when you browse a website. Cookies and similar technologies have several functions:
*Please note that our cookies do not store any personal or confidential information about you.
You can use controls in your browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies. For more information, go to the Help section of your browser and search for ‘cookies’.
Be aware that if you choose to disable or delete cookies relating to our website, the following may occur:
To find out more about cookies, visit www.allaboutcookies.org.
All of our agreements provided are governed and construed in accordance with the laws of England and Wales, in relation to any dispute. For your protection you agree to submit to the non-exclusive jurisdiction of the English courts.
We may edit this policy from time to time. Please refer to our website www.freedomfinance.co.uk for the latest version.
If you have any questions about these Terms and Conditions, or any other aspect of our website please write to us at; Freedom Finance Ltd, Atlantic House, Atlas Business Park, Simonsway, Manchester, M22 5PR or telephone us on 0161 498 7739 (calls may be recorded for training and monitoring purposes) or email us at support@freedomfinance.co.uk.
Freedom Finance is a trading style of Freedom Finance Ltd. Our registered office is Freedom Finance Ltd, Atlantic House, Atlas Business Park, Simonsway, Manchester, M22 5PR. Registered in England: 06297533.
We are authorised and regulated by the Financial Conduct Authority for certain consumer credit activities (FRN: 662079).
Our Data Protection Register number is Z120757X. As the controller of your data, Freedom Finance complies with Data Protection laws in the United Kingdom and the EU General Data Protection Regulation (GDPR). This Privacy Policy details how we process your personal data.
Personal data collected, used, stored and transferred by us may include:
Personal data is collected by us using the following methods:
Direct contact with our staff by phone, email, webchat, post or otherwise for example; for the purpose of applying for & processing loans, confirming identity, handling complaints etc.
Automated technologies or interactions with our website, by using the web enquiry form or the find a loan function for the purpose of; processing identity, loan application etc.
Third parties or publicly available sources such as credit reference agencies, Lenders, couriers, third – party & partner websites.
Our legal basis for processing your data in relation to certain activities is:
In order to provide the service you have requested we will process your data and if necessary share it within the Freedom Group or with selected third parties to assist in your application.
Freedom Group consist of Freedom Finance & Freedom 365 Mortgage Solutions.
Third parties may be Lenders (for example, to source and submit applications), Credit reference agencies, Specialist brokers (if we are unable to service your request), Solicitors & Surveyors (for example, to check the progress of your application with whom you are interacting).
We may also share information with external supplier's specialist IT system providers to facilitate the sourcing of products, to provide continuing advice, to inform you about relevant products and services, and to request feedback on customer service standards. It may also be necessary to share your personal information with non-affiliated companies who perform support services on our behalf including those that provide professional, legal or accounting advice to Freedom Finance Ltd.
Sharing of information may be necessary with the Regulators to fulfil our legal obligations as a regulated profession, for example with the Financial Conduct Authority. Sharing of information to verify your identity and comply with Anti Money Laundering legislation, and otherwise co-operate with law enforcement, legal proceedings or regulatory authorities.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.
Your data will be treated confidentially and these companies are required to ensure appropriate security measures are in place and maintain the confidentiality of your personal data, and to use your personal data only in the course of providing such services and in accordance with Freedom Finance Ltd instructions.
You have the right to:
You will also have the choice to opt-in to receiving other related marketing information and related products and services. Both we and other carefully selected organisations or alternative credit and insurance providers may contact you by telephone, letter, e-mail, SMS or other social media to offer other credit or insurance products which may be of interest to you. We may also send you information about money saving tips and guides. You can opt-out of receiving these types of communications at any time by contacting us at support@freedomfinance.co.uk or by clicking on the relevant link in email communications you receive from us.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to only those Freedom Finance staff, appointed representatives, advisers, business partners and suppliers who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Cookies are small text files placed on your device to store data when you browse a website. Cookies and similar technologies have several functions:
*Please note that our cookies do not store any personal or confidential information about you.
You can use controls in your browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies. For more information, go to the Help section of your browser and search for ‘cookies’.
Be aware that if you choose to disable or delete cookies relating to our website, the following may occur:
To find out more about cookies, visit www.allaboutcookies.org.
Freedom Finance Ltd website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Please also refer to our ‘Terms & Conditions’ found on our website www.freedomfinance.co.uk for more information.
We are committed to safeguarding your information and use industry standard methods to ensure that all the information you provide is secure. We store this on secure servers so that it can only be viewed by authorised personnel. We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes. If we do transfer it outside the EEA, the information may be processed by staff operating outside the EEA who work for us or one or more suppliers. Such staff may be engaged in, among other things, the fulfilment of services, the processing of the application details, and the provision of support services.
We only retain your personal data for as long as necessary, i.e. for our regulatory requirements or our legal obligation. The table below outlines how long data is retained, and depends on the reason the personal data is used for.
| Purpose of processing | Retention |
|---|---|
| Successful loan applications. | Records will be retained indefinitely. Information that does not need to be accessed regularly after 6 years, but which still needs to be retained, will be safely archived. |
| Marketing customer data | Indefinitely unless customer requests data be removed |
| Withdrawn, incomplete and failed loan applications | 6 years from the date the application was made |
| Enquiry data obtained from third parties that do not result in an application for a loan product | 6 years from the date the lead was received from the Introducer |
After these retention periods if there is no other on-going relationship, your personal data will either be securely deleted or anonymised so that it can be used for statistical purposes but without any method of identifying you individually.
We keep our Privacy Notice under regular review. Our latest version can be found on the Freedom Finance Ltd website, www.freedomfinance.co.uk
Please also refer to our website for our ‘Terms & Conditions’ which outlines the service we provide.
If you have any questions or complaints relating to how we use your personal data, or if you wish to exercise any of your rights regarding your personal data, you may request this by writing to the Compliance Department Freedom Finance Ltd, Atlantic House, Atlas Business Park, Simonsway, Manchester, M22 5PR or emailing compliancehelpdesk@freedom-finance.com
We shall respond to your request as soon as possible, depending on the complexity of the request but no later than one month from receiving it.
If you are not satisfied with how we respond to your enquiry, you have the right to complain to the Information Commissioner's Office (ICO), who is the regulator for data protection in the United Kingdom.
{{loadingTextMsg}}
